Our Call Centers & Telephone Answering Service
Delivering superior customer service to not only our clients (you) but more importantly, your customers and business associates permeates the culture found at American Communications Center (ACC). Founded in 1994 by Mr. Dennis O’Hara, our 100% US based call centers started as a 24 hour phone answering service serving the Philadelphia, Bucks County, Montgomery County regions of Pennsylvania as well as businesses in Central New Jersey. Today we serve clients across the United States and international businesses seeking a US based phone answering service for its American callers.
For the past 16 plus years, Doctors, Dentists, Healthcare practitioners have relied upon ACC’s Telephone Answering Representatives to professionally manage their medical answering needs as well as appointment scheduling activities. Our HIPAA compliant customer call center agents receive rigorous training to protect your practice concerning patient privacy issues.
ACC’s business answering service operations answer more than just the phones today. As communication platforms have expand in today’s digital age, so have the services offered by American Communications Centers and we will continue to invest into the technologies that help us all be more productive and you more profitable.
Scheduling Management and Secretarial Services
Appointment scheduling and managing your business calendar can be a challenge task for the busy professional on the move. In addition to live phone answering, our receptionist services will greet your clients or patients with the warmth they deserve and offer to book your appointments. Appointment management requires a special skill to maximize your time while understanding your need for a balance between appointments. Some of the other secretarial services we deliver are email management, reporting and data entry.
Live Answering & Chat Support for Business’ Online
Losing customers due to poor customer service is not an option…ever!
More businesses lose clients due to poorly constructed IVR (Interactive Voice Response) systems or inexperienced inbound call center agents that frustrate callers. The three most common complaints for consumers is call shuffling, rude phone skills or leaving callers on hold for extended periods of time.
These challenges are overcome by outsourcing your inbound calls to ACC’s Live Answering Services. Live Agents answer your calls quickly, communicate politely, address your client’s needs directly whenever possible and will avoid placing your callers on hold. ACC’s core group of customer service operators have been on our team for over 10 years and are well trained individuals that can be an extension of your business in the most critical moments of a client’s life cycle…when they call your business. Don’t let your first impression be their last impression.
Live Chat Support and online customer service is just an extension of what we do for our clients that offer a live help service for their website. The same etiquette applies to a chat client as with a phone conversation. We deliver Superior Customer Service across all customer touch points.