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ACC Recognition

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Dennis O'Hara elected President-Elect of Association of Teleservices International

Dennis O’Hara has been elected as President-Elect of the Association of TeleServices International, Inc. (ATSI). He will serve a one-year term in this position and then become ATSI’s President in 2008.

O’Hara is President and CEO of Associated Call Centers and American Communications Centers, Levittown, PA and is a long-time member of the teleservices industry. He has provided dedicated service to the industry and community for many years. He is also past president of SNUG (Startel National Users Group) and member of ASTAA (Atlantic States Telephone Answering Services Association). In addition, Dennis has been instrumental in bringing the industry such programs as the Marketing Toolkit, Industry Switch Certification as well as a number of Agent and Supervisor Training Videos.

ATSI is an international not-for-profit association founded in 1942 to meet the needs of the teleservices industry. ATSI is dedicated to providing high standards of ethics and service among its members, providing educational opportunities to advance and improve the industry, and to advocating the needs of the industry before regional and national governmental bodies.


Dennis O'Hara wins coveted LBA award from ATSI!

Dennis O'Hara, President of American Communications Centers has won the coveted Learning By Association or LBA award from the international trade group, ATSI! This award is given to members who have gone “above and beyond” with sharing their valuable knowledge with other ATSI members.

O'Hara says, “ I am just stunned speechless by this award. Being in the first group ever voted on by the whole membership really means a lot to me!”

For more information please go to www.atsi.org


Dennis O'Hara wins election to ATSI national Board of Directors!

Dennis O'Hara, President of American Communications Centers, has been elected to the national Board of directors of the Association of Teleservices International, or ATSI.

ATSI is an international trade association established by and for entrepreneurs in the TeleServices business. This includes telephone answering services, voice-mail services, telemarketing services and any other business which provides enhanced communication services.

O'Hara says he is thrilled to be reelected to the board and looks forward to working with the other board members to bring the right combination of products and services to the industry.

Mr. O'Hara currently serves as the chair of various committees including Marketing, Vendor relations and co-chair of the industry standards committee.


For Immediate Release
July 12, 2006

Contact:Charlene Glorieux, Executive VP

Dennis O’Hara ELECTED Vice President-Treasurer of the Association of TeleServices International

Dennis O’Hara has been elected as Vice President-Treasurer of the Association of TeleServices International, Inc. (ATSI). He will serve a one-year term in this position. He was also re-elected to a two-year term on the ATSI Board of Directors.

O’Hara is president of Associated Call Centers, Levittown, PA and is an active member of the TeleServices industry. He has provided dedicated service to the industry and community for many years. He is also active in other industry groups like Startel National User Group (SNUG) and Atlantic States Telephone Answering Association.

ATSI is an international not-for-profit association founded in 1942 to meet the needs of the TeleServices industry. ATSI is dedicated to providing high standards of ethics and service among its members, providing educational opportunities to advance and improve the industry, and to advocating the needs of the industry before regional and national governmental bodies.


ATSI Award of Excellence

The ATSI Award of Excellence program provides a quality control assessment of telemessaging call centers.  It measures over 400 data points for each participating company.  Those call centers achieving an overall score of 80 percent or greater earn the ATSI Award of Excellence.  The Award of Excellence is a cumulative program, with many call centers earning recognition for multiple years, which is a verification of their ongoing attention to providing consistently high quality.

"The ATSI Award of Excellence offers the industry the kind of quality testing and benchmarking that is essential to help us establish the kind of service levels that are being demanded by our customers. There are no winners and losers in this program; participation itself guarantees you will provide a higher level of service!” says ATSI President, Dennis O’Hara.

About ATSI
The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services.  ATSI now encompasses companies across the United States offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.

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