American Communications Centers

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Statement of Purpose

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We ask of every employee three Commitments.

1. A commitment to our customers.

The basis of our business is providing service to our customers. While you are employed at ACC, we ask that you make our customers your first priority. They have entrusted to us, their businesses and their reputations. At all times, the answering of inbound calls with a professional and helpful attitude, accuracy and completeness of messages taken and proper follow-up through dispatching and delivery of messages and orders should be the goal of every employee.

2. A commitment to your fellow employees.

We can only achieve our goal and provide excellent service to our customers if we work as a team. This commitment involves being present and at your workstation for every scheduled shift. It means being on time, so that your co-workers are not required to handle your workload. It means being helpful and sharing your expertise with a less experienced employee. It means making sure you’re not away from your station except for authorized breaks and that you are back at specified times. It means occasionally extending yourself to work an extra shift now and again so that your co-workers are not required to work short-handed in the event of an absence or perhaps a change in the anticipated call volume.

3. A commitment to our company

We are ACC, Inc. The health of our business and that of our customers is entrusted directly to you. In your hands we place the reputation of our company, our management, our supervisors and every person who has worked for ACC. We ask that you handle this reputation with care, for it is very delicate and is easily damaged.

When these commitments are demonstrated by every employee we have a team effort which will ensure the growth of our business and everyone who is part of the ACC team.

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