American Communications Centers

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Answering Service

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Inbound Customer Call Centers

Our customer call center service will provide a great first impression when your future clients are greeted by our live phone answering agents. Successful sales lead generation often requires skilled telephone answering professionals trained to ask the right questions that identify customer needs. ACC’s live answering teams undergo intense training that engages callers in the right conversations that instills confidence for a caller.

Medical Answering Service for Doctors, Dentists & Healthcare

ACC’s physicians’ medical answering services can provide patient scheduling of medical appointments or just gather caller information and provide patients with accurate information about your office hours and your practice. Dentists, pediatrics medical offices, internal medicine, surgical doctors and EMS teams all require 24 hour HIPPA compliant call centers that are well trained to handle medical emergencies and patients that may be in high stress situations. The experienced physician answering services teams at ACC are polished professionals that will handle all your calls with the care they deserve.          

Small Business Answering Service

Big Business, Small Business and Entrepreneurs all have unique business phone answering needs and require talented live phone answering agents skilled with the proper phone etiquette you require for success. You have only one chance to make a first impression and American Communications Centers will deliver on your company’s expectations. We will help you write the script. Just share with us a list of answers to your company’s frequently asked questions and provide us the call details for transfers you wish us to follow and we will take care of all the training our agents need to be considered an extension of your business. Invite us to handle your business appointment scheduling and our agents and trainers will ramp up a team that will be considered one of your most important assets of your business in no time.

After Hours Answering Services for 24-7 Operations

A 24 hour answering service for you business will separate you from your competitors. Emergency phone calls occur when an existing customer or future clients are in need and you can rest assured that our teams of professional answering service agents are reassuring your callers that you care about them and their emergency. By gathering the correct information, understanding your callers needs, we can screen your calls, schedule appointments and redirect rapid response services when required. With ACC you are now in business 24 x7 x 365 days per year.

Property Management Emergency Call Answering

Apartment building tenants and residential community members will attempt to contact the property manager at all hours of the day or night. Being available to receive all these calls at all hours is unrealistic although expected by many residents that pay association fees. A well trained property management call center team can be the bridge you need to achieve 100% tenant satisfaction. Good news travels fast but poor guest satisfaction will travel even faster. To help you gain high occupancy levels, let American Communication Centers bridge the gap between you and your residents.

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