What does ACC Solutions actually do?

We answer your calls with live, US-based agents — taking messages, booking appointments, qualifying leads and dispatching urgent calls — so you never miss the business that comes in by phone.

Are your agents based in the US?

Yes. Calls are handled by trained, US-based agents who follow your custom script.

We do. Coverage is available around the clock, every day of the year, or only during the hours you choose.

Will callers know they reached an answering service?

Only if you want them to. Agents answer with your business name and greeting, so most callers assume they reached your own office.

How long does it take to get set up?

Most accounts are live within a day or two. We build your script, set your routing rules and forward your line — onboarding is guided every step of the way.

Do I need to change my phone number?

No. You keep your existing number and simply forward calls to us when you want coverage — all the time, after hours, or only when your line is busy.

Can I customize what the agents say?

Absolutely. Your script, your greeting, your questions and your escalation rules are all yours, and you can update them any time.

What happens with an emergency call?

Emergencies follow your escalation rules — we can text or call your on-call contact within minutes so urgent issues get a fast, human response.

Can you book appointments on my calendar?

Yes. Agents can schedule directly into your connected calendar or booking tool, following the rules you set.

How do I receive my messages?

However you prefer — text, email, your CRM, Slack or Teams. Messages are delivered the moment a call ends.

Can you transfer live calls to my team?

Yes. We offer warm transfers, connecting the caller to the right person with a quick spoken introduction.

How does pricing work?

Plans are based on the volume of calls or minutes you use each month. We will help you pick a plan that fits, and you can change it as your needs grow.

Is there a long-term contract?

No long-term lock-in. Plans are month to month, and you can adjust or cancel as your business changes.

Are there setup fees?

Onboarding is included with your plan — there are no surprise setup fees.

Yes. We follow strict data-handling practices and limit access to your information to the agents and systems that need it.

Are you HIPAA compliant?

We support HIPAA-conscious call handling for healthcare clients, with the safeguards and training those engagements require.

FAQ

Frequently asked questions.

Everything you need to know about how ACC answers, handles and delivers your calls. Search below or browse by topic — and if you do not find your answer, we are one call away.

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Still have questions?

We're happy to help.

Talk to a real person about how ACC can cover your line — no pressure, no long-term contract.

Talk to our team Call (800) 756-6872