How It Works
From ring to resolved.
Live, US-based agents answer in your name, follow your script, and deliver every message where you work. Here is exactly how a call flows.
The call flow
Five steps, every single call.
The same reliable process runs on every call we answer for you.
Your call comes in
Forward your line to ACC — all the time, after hours, or only when you are busy.
We answer in your name
A live, US-based agent picks up with your greeting, so callers reach "your office".
We follow your script
Agents ask your questions, qualify the caller and follow your routing rules.
We capture & act
We take the message, book the appointment, or dispatch the urgent call as you have set up.
You get it instantly
The message lands where you work — text, email, CRM or chat — the moment the call ends.
Made yours
Your script. Your rules. Your brand.
Coverage is built around your business — not a generic call center playbook.
Your greeting
Agents answer exactly how you want, in your business name.
Your questions
The intake questions and details that matter to your business.
Your routing
Rules for who gets what, when — and what counts as urgent.
Your escalations
Emergencies reach your on-call contacts in minutes.
Your calendar
Appointments booked straight into your scheduling tool.
Your standards
Update your script and rules any time as your business changes.
Delivered where you work
Your messages, in the tools you already use.
Every message flows to the channels your team already watches.
Text & email
Instant SMS or detailed email the moment a call ends.
Your CRM
New leads and contacts created automatically.
Your calendar
Appointments booked and confirmed for you.
Slack & Teams
Messages dropped into the right channel.
However you like
Mix and match channels per message type.
Details
How it works, in detail.
No. You keep your existing number and forward calls to us when you want coverage — all the time, after hours, or only when your line is busy.
Most accounts are live within a day. We build your script, set your routing and walk you through forwarding.
Any time. Your greeting, questions and rules are yours to update whenever your business changes.
Emergencies follow your escalation rules — we text or call your on-call contact within minutes.
Get started
See how it works for your business.
Tell us how your calls come in and we will build coverage around it — live in as little as 24 hours.