Industry
Automotive answering service.
Live, U.S.-based agents answering for repair shops, dealerships and auto services — service appointments booked and customer calls handled while your techs stay on the cars.
Why it matters
Your bays are full. So is your voicemail.
When your team is under the hood, the phone rings unanswered — and a customer who can't book drives to the next shop.
The opportunity
Keep the bays booked without leaving the shop.
An auto shop makes money when the bays are full — but the calls that fill them come in while your advisors are writing tickets and your techs are on the cars. Every unanswered ring is a service appointment that books somewhere else.
ACC Solutions answers in your shop's name, books service appointments into your scheduler, answers questions about hours, pricing and status, captures new-customer calls, and routes roadside and urgent issues per your rules — so your phone is always covered without pulling anyone off the floor.
Your schedule stays full, your advisors stay focused on the work in front of them, and no customer ever reaches a voicemail.
How we help
Your service drive, always answered.
From a brake-job booking to a roadside call, we keep your phone covered and your bays full.
Service appointment booking
Appointments booked straight into your scheduler.
Customer questions
Hours, pricing and status answered to your script.
New-customer capture
Every new caller captured and booked, not lost.
Roadside & urgent routing
Towing and urgent calls escalated per your rules.
Multi-location ready
Consistent coverage across every shop or store.
Bilingual support
English and Spanish-speaking agents for every customer.
Repair shops
Service bookings and customer calls handled live.
LEARN MORE
Dealerships
Sales and service calls captured and routed.
LEARN MORE
Tire & auto centers
Appointments and questions answered every time.
LEARN MORE
Towing & roadside
24/7 dispatch for urgent roadside calls.
LEARN MORE
Detailing & specialty
Bookings that keep your schedule full.
LEARN MOREEvery call is a booking
The shop that answers gets the appointment.
Drivers don't wait. When a car needs service, they call shops until one picks up and books them in — and they rarely call back the one that sent them to voicemail. Every missed call is a filled bay handed to a competitor.
A live answering service keeps your phone covered through the busiest service hours. Every caller reaches a friendly voice that books the appointment, answers the question or dispatches the tow, so your schedule stays full and your advisors stay on the drive.
- Service appointments booked into your scheduler
- Hours, pricing and status answered instantly
- Roadside and urgent calls dispatched fast
- Consistent coverage across every location
How it works
Live in a day, not a month.
Build your script
We tailor your greeting, intake questions and call routing to your business.
Forward your line
Point your number to us — all the time, after hours or overflow only.
Go live
Every caller reaches a real, trained agent, and you get the message instantly.
Questions
Automotive answering, explained.
Yes. Agents book service appointments directly into your scheduling system, following your bay availability and service rules.
Yes. We answer your common questions — hours, pricing, service status — from a script you control, and route anything technical to your advisors.
Yes. Roadside and urgent calls follow your escalation rules and reach your on-call team or dispatch within minutes.
Yes. We provide consistent answering and booking across every shop or location under your protocols.
No. You keep your existing number and forward your line to us whenever you want coverage — all the time, after hours, or only when you're busy.
Get started
Keep every bay booked.
Custom plans, no long-term contracts, and live coverage in as little as 24 hours. Your phone, answered while your techs work.