Industry
Insurance answering service.
Live, U.S.-based agents answering for insurance agencies and brokers — every quote request, claim call and policy question handled with professionalism, day or night.
Why it matters
A missed call is a missed policy.
Insurance shoppers call several agencies and buy from the one that answers first. Every unanswered ring is a premium that goes to a competitor.
The opportunity
Be the agency that picks up first.
When someone needs coverage, they rarely wait. They call down a list of agencies and go with the first professional voice that answers their questions. If that call reaches your voicemail, the premium is gone before you ever knew the prospect existed.
ACC Solutions answers in your agency's name with trained, U.S.-based agents who capture quote requests, take first-notice-of-loss details on claims, answer routine policy questions, and route everything to the right producer — during business hours, after close, and through storm season when call volume spikes.
You capture every new-business call, keep policyholders cared for around the clock, and free your producers to sell instead of chasing the phone.
How we help
Coverage built for agencies.
From a new quote to an after-hours claim, we handle every call the way your agency would.
24/7 call answering
Every prospect and policyholder call answered live, on your schedule.
Quote intake
New-business details captured to your script and routed to the right producer.
First notice of loss
Claim calls taken and escalated per your rules, day or night.
Appointment scheduling
Reviews and consultations booked straight into your calendar.
Storm-season overflow
Scalable coverage for catastrophe events and renewal rushes.
Bilingual support
English and Spanish-speaking agents for every caller.
Independent agencies
Capture quote calls across every carrier you represent.
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Personal lines
Auto, home and life inquiries answered around the clock.
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Commercial lines
Business insurance prospects screened to your criteria.
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Claims & FNOL
First-notice-of-loss captured and escalated after hours.
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Health & benefits
Enrollment and benefits questions handled with care.
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What to demand from an insurance answering service.
Not every answering service understands insurance. Before you hand over your after-hours line, hold any provider to these five standards — the difference between a captured policy and a lost one.
- Quote intake to your exact fields: demand agents who capture new-business details on your script — coverage type, effective date, contact — not a generic promise that someone will call back.
- FNOL captured correctly after hours: insist on accurate first-notice-of-loss handling, with proper escalation for urgent claims, day or night.
- Routing to the right producer and line: personal versus commercial, by carrier or territory — every lead should reach the correct desk automatically.
- Scaling for storm season and renewals: require a partner that flexes up for catastrophe events and renewal rushes without dropping a single call.
- Secure, prompt delivery: messages and leads delivered over access-controlled channels within minutes, never left exposed.
ACC Solutions has met these standards since 1993 — U.S.-based, bilingual agents, a 99.8% answer rate, and more than 10 million calls answered 24/7.
Accurate & compliant
Details captured right, the first time.
Insurance runs on accurate information. A misheard policy number, a dropped claim detail, or a quote lead that never reaches a producer costs real money and erodes policyholder trust.
Our agents follow your intake scripts precisely, capture exactly the fields you need, and deliver every message and lead to the right person over secure channels — so nothing falls through the cracks.
- Trained U.S.-based agents on your scripts
- Accurate quote and claim intake every time
- Secure, prompt delivery to the right producer
- Scalable coverage for storms and renewal season
It's the responsive, professional first impression every insurance relationship depends on.
How it works
Live in a day, not a month.
Build your script
We tailor your greeting, quote and claim intake, and call routing to your agency.
Forward your line
Point your number to us — all the time, after hours or overflow only.
Go live
Every caller reaches a real, trained agent, and your producers get the lead instantly.
Solutions that fit
Popular with insurance agencies.
Questions
Insurance answering, explained.
Yes. We answer in your agency's name and capture new-business details to the exact script and fields you set, then route the lead to the right producer.
Yes. Our agents take first-notice-of-loss details and escalate urgent claims per your rules, so policyholders always reach a person, even overnight.
Yes. We flex coverage up for catastrophe events and renewal rushes so every call is answered, then scale back when volume settles.
Yes. We screen and route calls across personal and commercial lines to the producer or team you designate.
Yes. Agents follow your scripts, capture exactly what you need, and deliver messages and leads over secure, access-controlled channels.
No. You keep your existing number and forward your line to us whenever you want coverage — full-time, after hours, or only when your line is busy.
Get started
Answer every quote and claim with confidence.
Custom plans, no long-term contracts, and live coverage in as little as 24 hours. Never lose another policy to a missed call.