Industry
Legal answering service.
Live, U.S.-based agents answering for law firms and attorneys — every potential client intake handled professionally, confidentially and around the clock.
Why it matters
Every missed call is a missed client.
A prospective client with a legal problem calls one firm — if you don't answer, they call the next. We make sure that call reaches a person.
The opportunity
Turn after-hours calls into signed clients.
People don't plan their legal emergencies. An arrest, an accident, a contract dispute, a divorce decision — the call often comes after hours, on a weekend, or while you're already in court. If it goes to voicemail, that prospective client almost always moves on to the next firm on their search results.
ACC Solutions answers in your firm's name with trained, confidentiality-minded agents who conduct new-client intake to your script, capture the details that matter, schedule consultations, and escalate genuine emergencies per your rules — 24 hours a day.
You stop losing prospective clients to voicemail, your attorneys stay focused on billable work, and every caller reaches a calm, professional voice the moment they need one.
How we help
Professional intake, day or night.
From the first call to a booked consultation, we handle prospective clients the way your firm would.
24/7 call answering
Every call answered live — nights, weekends and holidays included.
New-client intake
Structured intake to your script, capturing exactly what your firm needs.
Consultation scheduling
Consultations booked and confirmed straight into your calendar.
Confidential handling
Trained agents handle sensitive matters with discretion and care.
Conflict-check questions
We collect the details you need to run conflict checks before you call back.
Bilingual support
English and Spanish-speaking agents for every caller.
Personal injury
Capture and intake high-value PI leads the moment they call.
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Family law
Compassionate, discreet handling of sensitive matters.
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Criminal defense
24/7 intake and urgent escalation when it counts most.
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Estate & probate
Patient, professional intake for estate matters.
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Solo & small firms
A full front desk without the overhead of staff.
LEARN MOREConfidential by design
Discretion your clients can trust.
Legal calls are sensitive by nature. A caller may be frightened, embarrassed or in crisis, and the details they share are confidential from the first word. Handling those calls carelessly isn't just bad service — it undermines the trust your firm depends on.
Our agents are trained to handle legal intake with professionalism and discretion. They follow your script, collect only what you need, capture the information required for conflict checks, and route everything to your firm over secure channels.
- Confidentiality-minded, trained U.S.-based agents
- Intake scripted to your practice area
- Conflict-check details captured up front
- Secure, prompt delivery to your firm
It's the calm, careful first impression every prospective client deserves.
How it works
Live in a day, not a month.
Build your script
We tailor your greeting, intake questions and call routing to your business.
Forward your line
Point your number to us — all the time, after hours or overflow only.
Go live
Every caller reaches a real, trained agent, and you get the message instantly.
Solutions that fit
Popular with law firms.
Questions
Legal answering, explained.
Yes. We conduct structured intake exactly as your firm would, capturing the facts, contact details and case information you specify, then deliver a complete intake to you immediately.
Yes. We capture the party names and details you need to run a conflict check before any attorney returns the call.
Yes. Our agents are trained to handle sensitive legal matters with discretion, and intake is delivered to your firm over secure, access-controlled channels.
Yes — agents book and confirm consultations directly in your connected calendar, following your availability and rules.
Urgent matters — an arrest, an emergency — follow your escalation rules and reach your on-call attorney by phone or text within minutes.
No. You keep your existing number and forward your line to us whenever you want coverage — full-time, after hours, or only when your line is busy.
Get started
Never miss another client.
Custom plans, no long-term contracts, and live intake in as little as 24 hours. Every prospective client reaches a professional.