Industry
Retail & hospitality answering.
Live, U.S.-based agents answering for shops, restaurants, hotels and venues — reservations, questions and customer calls handled warmly while your team serves the people in front of them.
Why it matters
Your staff is with guests. We're on the phone.
When the front desk or floor is busy, the phone rings unanswered — and that's a reservation, an order or a customer lost.
The opportunity
Answer every call without leaving the floor.
In retail and hospitality, your team's attention belongs to the guest in front of them. But the phone keeps ringing — a reservation request, a question about hours, an order, a booking change — and every call that goes unanswered is revenue walking out the door.
ACC Solutions answers in your business's name, takes reservations and bookings into your system, answers common questions about hours, location and availability, captures orders and routes anything special to your team — so your staff can focus on service while no call goes unanswered.
Your guests always reach a friendly voice, your tables and rooms stay booked, and your team stays present with the customers in the room.
How we help
A warm voice for every caller.
From a dinner reservation to a product question, we handle the calls your team can't get to.
Reservations & bookings
Tables, rooms and appointments booked into your system.
Customer questions
Hours, location, availability and FAQs answered to your script.
Order taking
Phone orders captured accurately and sent to your team.
Booking changes
Changes and cancellations handled, slots refilled.
Multi-location ready
Consistent coverage across every store or venue.
Bilingual support
English and Spanish-speaking agents for every guest.
Restaurants
Reservations and takeout orders, never a missed table.
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Hotels & lodging
Bookings and guest questions around the clock.
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Retail shops
Customer calls handled while you serve the floor.
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Salons & spas
Appointment booking that keeps your chairs full.
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Gyms & studios
Membership and class questions answered live.
LEARN MOREEvery ring is revenue
A missed call is a table — or a sale — left empty.
Hospitality and retail run on full tables, booked rooms and ringing registers. But the busiest moments — when your team is heads-down serving — are exactly when the phone goes unanswered and a would-be guest gives up and books your competitor.
A live answering partner closes that gap. Every caller reaches a warm voice that books the reservation, answers the question or takes the order, so your team never has to choose between the phone and the floor.
- Reservations and bookings taken into your system
- FAQs and hours answered instantly
- Orders captured and routed to your team
- Consistent coverage across every location
How it works
Live in a day, not a month.
Build your script
We tailor your greeting, intake questions and call routing to your business.
Forward your line
Point your number to us — all the time, after hours or overflow only.
Go live
Every caller reaches a real, trained agent, and you get the message instantly.
Questions
Retail & hospitality answering, explained.
Yes. Agents book tables, rooms and appointments directly into your reservation or scheduling system, following your availability and rules.
Yes. We capture takeout and phone orders accurately to your script and route them to your team or POS as you direct.
Yes. We answer your common questions — hours, location, menu, availability — from a script you control, so callers always get accurate information.
Yes. We provide consistent answering and booking across every store, restaurant or venue under your protocols.
No. You keep your existing number and forward your line to us whenever you want coverage — all the time, after hours, or only when you're busy.
Get started
Keep every table and register full.
Custom plans, no long-term contracts, and live coverage in as little as 24 hours. Your phone, answered while your team serves.