ACC SOLUTIONS SINCE
1993

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Answering Services

After-Hours Answering Never miss calls when you're closed. Virtual Receptionist A professional front desk for callers. Overflow Call Handling Backup when your lines are full. Call Center Support Customer service that represents you.

Capture & Route

Lead Intake & Qualification Capture, qualify and route more leads. Appointment Scheduling Book, confirm and manage appointments. Dispatch & Escalation Urgent calls reach the right person fast. Industry-Specific Solutions Tailored call handling for your field. How It Works See how we handle every call.

Features & Add-ons

Bilingual (EN / ES) Agents Custom Call Scripts Call Recording & QA CRM & Calendar Sync SMS + Email Delivery 24 / 7 / 365 Coverage

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Not sure what you need?

We'll build a custom plan around how your business takes calls — no long-term contract.

BUILD YOUR PLAN Prefer to talk? (800) 756-6872

Healthcare & Professional

Healthcare HIPAA-ready handling & patient support. Legal Client intake & attorney screening. Financial Services Account inquiries & secure messaging. Insurance First-notice-of-loss & policy calls.

Home, Auto & Field

Home Services Emergency dispatch & scheduling, 24/7. Real Estate Lead capture & after-hours inquiries. Automotive Service booking & roadside intake. Property Management Tenant requests & maintenance calls.

Commerce & Community

E-Commerce Order support, returns & 24/7 service. Retail & Hospitality Reservations & customer questions. Nonprofits Donor lines & volunteer coordination. Funeral Homes Compassionate 24/7 first-call response.

Get started

Not sure what you need?

We'll build a custom plan around how your business takes calls — no long-term contract.

BUILD YOUR PLAN Prefer to talk? (800) 756-6872

Learn

Blog Insights on answering & customer care. Guides & Playbooks Set up call coverage the right way. Webinars Live sessions & recordings. Podcast Conversations on calls & customer growth. Events Where to meet the ACC team. Glossary Call-center terms, explained.

Proof & Tools

Case Studies How businesses grow with ACC. Customer Stories Results in our clients' words. ROI Calculator See what a missed call costs you. Pricing Plans that scale with your volume.

Support

Help Center Docs & how-to articles. FAQ Answers to common questions. Onboarding Guide Live in as little as 24 hours. Contact Support Reach a real person, any time.

Get started

Not sure what you need?

We'll build a custom plan around how your business takes calls — no long-term contract.

BUILD YOUR PLAN Prefer to talk? (800) 756-6872

Company

Our Story Serving businesses since 1993. Why ACC Solutions What sets our agents apart. Leadership The team behind the service. Careers Join a U.S.-based team.

Trust & Compliance

Security & Data Protection How we safeguard your callers. HIPAA Compliance Built for healthcare from day one. Quality Monitoring Continuous coaching & scoring. Certifications Standards we're held to.

Connect

Contact Us Talk to our team today. Locations Where our centers operate. Partners Refer or resell ACC. Press & Media News and brand assets.

Get started

Not sure what you need?

We'll build a custom plan around how your business takes calls — no long-term contract.

BUILD YOUR PLAN Prefer to talk? (800) 756-6872

October 1, 2025 · Membership

ACC is a member of the Greater Reading Chamber Alliance

ACC Communications Center is listed as a member of the Greater Reading Chamber Alliance, reflecting the company’s roots in the Reading, Pennsylvania business community.

View the listing at the Greater Reading Chamber Alliance →

Media contact

For interviews or media inquiries, email [email protected] or call (800) 756-6872.

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Nov 2025 · In the News

ACC case study in Amtelco's resource library: The Journey to Genesis

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Our press team is happy to help with quotes, data and interviews.

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