1. Overview

This Privacy Policy explains how ACC Solutions ("ACC," "we," "us," or "our") collects, uses, and shares information when you visit our website, contact us, or use our live answering and customer-communication services (the "Services"). It also describes the choices you have about your information.

By using our website or Services, you agree to the practices described in this policy.

2. Information we collect

We collect information in a few ways:

Information you provide. When you fill out a form, request a quote, apply for a job, register for an event or webinar, or contact us, we collect details such as your name, business name, email address, phone number, and any message you send.
Information from our Services. When we answer calls on behalf of our clients, we process call details and the messages and information that callers provide, on our clients' behalf and under their instructions.
Information collected automatically. When you visit our website, we and our analytics providers automatically collect technical information such as your IP address, browser type, device information, pages viewed, and referring URLs, using cookies and similar technologies (see "Cookies & tracking" below).

3. How we use information

We use the information we collect to: provide, operate, and improve the Services; respond to your inquiries and requests; process applications and event or webinar registrations; send service-related and, where you have opted in, marketing communications; understand how our website is used; protect against fraud and abuse; and comply with our legal obligations.

4. How we share information

We do not sell your personal information. We share information only as needed to run our business, including with: service providers and vendors who process information on our behalf (such as hosting, analytics, email, and payment providers); our clients, where we are answering calls on their behalf; and authorities or others when required by law or to protect rights, safety, and security. If ACC is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

5. Cookies & tracking

Our website uses cookies and similar technologies to function and to understand site usage. In particular, we use Google Analytics, a web-analytics service provided by Google, to collect information about how visitors interact with our site — such as pages visited, time on page, and general location derived from IP address. Google Analytics uses cookies to provide these insights; the information generated is processed by Google in accordance with its own privacy policy.

You can control cookies through your browser settings, and you can opt out of Google Analytics by installing Google's opt-out browser add-on. Disabling cookies may affect how parts of the site work.

6. Data retention

We retain personal information for as long as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. Call records and messages processed on behalf of our clients are retained according to our agreements with those clients. When information is no longer needed, we take reasonable steps to delete or de-identify it.

7. Your privacy rights

Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information, or to opt out of certain processing. To exercise any of these rights, contact us using the details below, and we will respond as required by applicable law. You may also unsubscribe from marketing emails at any time using the link in those emails.

Where we process information as a service provider on behalf of our clients, requests relating to that information should be directed to the client responsible for it.

8. Data security

We use administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, or misuse, and we limit access to those who need it to do their jobs. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

9. Third-party services

Our website and Services rely on third-party providers that process information on our behalf, including Google Analytics (website analytics), our form and email providers (for handling inquiries, applications, and registrations), and our hosting and payment providers. These providers are authorized to use your information only as necessary to provide services to us. This policy does not cover the practices of websites or services we do not control; we encourage you to review their privacy policies.

10. Children's privacy

Our website and Services are intended for businesses and are not directed to children under 13 (or the age defined by your local law). We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice. We encourage you to review this policy periodically.

12. Contact us

Questions about this Privacy Policy or your information? Contact us at [email protected] or (800) 756-6872.