Security
Security your callers can count on.
Every call we answer carries someone's trust. Here is how we protect your data and your callers' information at every layer.
Our approach
A few principles guide everything.
Defense in depth
Layered protections, so no single safeguard stands alone.
Least privilege
People and systems get only the access they actually need.
US-based data
Your data stays with US-based teams and systems.
Always-on monitoring
Continuous logging and monitoring, around the clock.
Security domains
Security across every layer.
Protection is built into our infrastructure, our people and our processes — not bolted on.
Infrastructure & encryption
Hardened, reputable cloud infrastructure with data encrypted in transit and at rest.
Access & identity
Unique logins, multi-factor authentication and role-based access control.
Monitoring & detection
Centralized logging and continuous monitoring across our systems.
Incident response
A documented plan to detect, contain and notify quickly if something goes wrong.
Data handling & retention
Clear policies for how data is stored, used and retired over time.
Business continuity
Backups, redundancy and failover so your coverage keeps running.
Your data
Your data belongs to you.
We process your data on your behalf — we never sell it, and you stay in control.
You own it
We process your data on your behalf and never sell it.
Export anytime
Get a copy of your data whenever you need it.
Deleted on request
We delete or de-identify data when it is no longer needed.
Clear terms
Plain-language terms on how we handle and protect your data.
Security contact
Working with our security team.
Need documentation or want to report something? We are easy to reach.
Certifications
See the credentials behind it all.
Explore the certifications, standards and practices behind our coverage.