Whether you’re in charge of your own practice or own dozens it’s important to have a reliable partner that can answer your phone calls. Whether you’re currently using a service or are looking for one it’s important to know the differences and benefits of a HIPAA compliant medical answering service. Let’s discuss some of the benefits, differences and why it matters for your practice below.
Do I Need A HIPAA Compliant Medical Answering Service?
HIPAA is difficult to understand its lengthy, wordy and sometimes isn’t all that clear. HIPAA broadly applies to any medical professional as well as any business associates.
As an answering service or virtual receptionist service act as business associates and will be handling calls from patients, and other medical offices your service needs to be HIPAA Compliant.
Now, if you’re a non-healthcare professional you most likely will not need a HIPAA compliant medical answering service. But if you’re with a service that does offer that level of service you can likely expect more secure message delivery, and a very reliable service with high up times.
What Can We Offer
American Communications Centers can offer your office HIPAA compliant services 24 hours a day 7 days a wee 365 days a year. We can help you grow your practice and cut costs by reducing some of the workload of your in house staff. Some of the services that we can offer your staff are listed below.
- Appointment Scheduling Service: American Communications Centers can schedule appointments for your patients on various platforms. We can work with your existing solutions to help your patients get their appointments scheduled faster. Or simply collect their general information for your office staff to call them back and schedule their appointment.
- Secure Messaging: We offer HIPAA compliant messaging that helps to protect your patients information. We can route messages to your office, a specific doctor, or a variety of other methods depending on your specific needs.
- Emergency Dispatching: Our virtual receptionists are trained to handle urgent situations. While these types of situations are unfortunate they do happen, we can dispatch those types of calls to your on-call physician. Just let us know what doctor we should call and when they are to be called and we will take care of the rest!
Benefits Of A HIPAA Compliant Medical Answering Service
Our HIPAA Compliant Medical Answering Service offers many benefits to offer your medical practice. We are going to list some of them below but if you have a particular question feel free to give us a call!
- Money Savings: Even if you have an in-house staff we can cover your after hours calls and on weekends which can reduce your staffing costs and reduce weekend headaches. If you’re looking for a full time option we can answer either roll over calls during office hours or simply answer all of your calls.
- 24/7/365 U.S Based Service: Our service works all day everyday and unlike the competition your calls never leave the shore. This can put you and your callers at ease knowing that someone will always be there to answer their call.
- HIPAA Compliance: Again unlike the competition we offer HIPAA complaint services, including secure messaging services to protect your patients privacy.
If you have any further questions or are looking for an answering service feel free to contact us via our contact page.
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