Answering Services
Capture & Route
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Not sure what you need?
We'll build a custom plan around how your business takes calls — no long-term contract.
Healthcare & Professional
Home, Auto & Field
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Not sure what you need?
We'll build a custom plan around how your business takes calls — no long-term contract.
Learn
Proof & Tools
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Not sure what you need?
We'll build a custom plan around how your business takes calls — no long-term contract.
Company
Trust & Compliance
Get started
Not sure what you need?
We'll build a custom plan around how your business takes calls — no long-term contract.
About
Since 1993, ACC Solutions has answered the phone for businesses across North America — in their name, on their script, around the clock. We are a U.S.-based team that treats every caller like our own.
30+
years in business
Our story
ACC Solutions started in 1993 with a single phone line and a belief that no business should lose a customer to a busy signal. Three decades later, that belief has not changed — we have just gotten very good at keeping it.
Today our U.S.-based agents answer millions of calls a year for businesses of every size, from solo contractors to multi-site healthcare groups. Every one of those calls is answered in our client's name, using their script, by a real person who has been trained on their business.
We are not a call center that treats your callers like tickets. We are an extension of your team — the friendly voice that picks up when you can not.
ACC Solutions has been an extension of our team for years. They answer our calls, take care of our clients, and we never have to worry.
Office Manager
Infectious Disease Associates
Our journey
1993
One phone line and a promise to always answer.
2000s
Expanded to round-the-clock support across North America.
2010s
CRM, calendar and messaging integrations come online.
Today
A trusted partner to businesses in every industry.
What we stand for
A real person on the line, 24/7/365 — never a beep.
Professionally trained agents who sound like your team.
We answer in your name, on your script, every time.
HIPAA-ready handling and secure message delivery.
Continuous monitoring, coaching and quality scoring.
Clients who stay with us for years — even decades.
Leadership
Trust & compliance
Your callers — and their information — are in safe hands. We build every account around security and accountability from day one.
Secure handling for healthcare and regulated industries.
Calls scored and coached for consistency and accuracy.
Messages delivered through encrypted, audited channels.
Trained, in-house teams — never offshore or outsourced.
From the blog
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Custom plans. No long-term contracts. Live in as little as 24 hours.