Running a business regardless of what industry it is challenging and rewarding, and managing your daily operations is a full-time job itself! While everyone in business wants the phone to constantly be ringing with new business leads and having your existing clientele adding on business, it can be a real struggle to handle all these tasks and answer the phones. Most business owners are finding that using a virtual receptionist service like American Communications Centers not only helps with not missing any calls, but they can also use this type of service to handle other office tasks that an onsite receptionist does, but only virtually. Virtual Receptionists are just that, virtual. They are fully trained and can handle just about any task that an on-site receptionist can handle and for even less than having a person sit in your office!
No Missed Leads or Business Opportunities
This may be the biggest benefit to having a virtual receptionist service. Since there are multiple people handling your account, you can rest assured that a phone call is never missed. A missed call or even one that goes to voicemail means you run the risk of losing that opportunity. They may decide not to leave a message and call your competitor. You may be on the phone already when other calls ring in and you can’t put that call on hold. Having your calls ring in and go to voicemail runs the risk of a potential lead thinking you are “too small” or that you don’t care enough to have someone live answer their call. There are a lot of companies that use virtual receptionist services only after hours, however more and more are starting to use them 24/7/365.
Excellent Customer Service
When you have your phones answered by a live, friendly and professional person it gives your end-user a feeling of professionalism with your business. It shows that you aren’t so small that you cannot have anyone help with your phone calls, but it also leaves them with a sense of knowing that their question or problem will be handled.
Increase Your productivity
As mentioned above, running a business is hard work, and the operations is a full-time job in and of itself. So, when you have someone that can handle answering phone calls, scheduling appointments, confirming already set appointments, or even calling and doing customer service survey’s this can free up the time of the business owner so they can handle other aspects of the business that only they can handle.
Cost Effectiveness
As a small business owner, I’m sure you’ve ran the numbers to find how much it would take to hire just ONE person to have in your office to answer the phones and do other tasks. Besides the salary you are paying, you have health insurance and other benefits, plus they are only there for a maximum of 8 hours 5 days a week. Using a virtual receptionist service, you have MULTIPLE people to answer phones and do those tasks and you have them 24/7/365, at a fraction of the cost!
Closing
As you can see by now there are multiple benefits to using a Virtual Receptionist Service, and there may be something you are thinking to yourself “I wonder if they can do _?” the answer is probably yes, using a virtual receptionist isn’t only about answering phones, if you have a problem in your office that you could use help with, ASK, we would be more than happy to come up with a solution for you. So call today and find how our service can help you get the edge over your competitors.
I thought it was interesting when you explained that a virtual receptionist creates a feeling of professionalism for your business. If I were to guess, this is probably a job that could be performed by someone in their home. This would allow for a company to have multiple receptionists if they need more than one.