A virtual assistant service can be very useful for your online business in addition to cutting costs, it can improve service. While you may be asking yourself “How can my online business possibly be improved by this when all my customers have to do is pick the item they want to purchase, add it to their cart and pay for it?” let’s delve into this deeper.
Customer Service Support
Have you ever gone online to look at a product you’ve heard about, and as you’re reading the description thought “Wow, this sounds great, but I have so many questions” but you have to fill out a form and wait for someone to get back to you? This can be frustrating because as many people in sales will tell you if you have someone looking and researching a product that’s a “hot” lead so you need to be available quickly so you have more of a chance to close that sale. Now, also imagine this is your new start-up business, and you can’t afford to have someone waiting by the phone 24/7/365 to help that person who wants to talk with that person right away. This is where a service like ours comes in to help. Our agents are trained in-depth on your product and can help answer that customer’s questions about your product and then they can place the order for that person right then and there. No, waiting or telling them to go back to your website to complete their purchase, our trained agent enters the information for that customer and finishes the sale right then and there.
Cutting Cost
One of the primary benefits of using a service like ours is it costs significantly less than hiring someone to be available either in-house or virtually to take those calls. This can translate into an annual salary of around $29,000.00. Also, you are paying them to basically wait for the phone to ring, where using a virtual assistant service, you are only paying when our agents are on the phone servicing your account. That’s a lot of reduction in overhead right there!
That 24/7/365 presence
Everyone leads busy lives, and not to mention there are people who work in the middle of the night and sleep during the day. This means not everyone is going to be up placing orders Monday through Friday from 8 am until 5 pm. Your product can be purchased by someone at 2 am, or even on a holiday. Our service is available 24/7/365, you never have to worry about having someone standing by in the middle of the night to answer the phone, or someone calling in sick!
Upselling or cross selling
Now, we’ve all seen when you’ve purchased something online those ads that pop up that and read, “others who have bought this also bought this and this with it” Ok, but why? Is one of those things something I actually need or is this just a suggestion? Or how about a special you may be running that if you buy 2 you get 1 free, however the person didn’t see that and so they didn’t get that special? Our customer service agents can let someone know, hey I know you’re purchasing this product, however when we were speaking you mentioned this and we have something may be able to help you that as well, this is not only a game changer in adding revenue, it’s just good customer service, and if you provide good customer service this brings you returning customers.
Closing Thoughts
I could go on and on about the benefits of a virtual assistant service, but we can sum it up by saying the following. We can provide you 24/7/365 higher quality customer service at a lower cost than hiring your own staff. We have been in business for 25 years and we can build you a customizable plan that is right for you and your business. Feel free to contact us any time
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