Legal · Personal Injury
Personal injury answering service.
Live, U.S.-based intake specialists answering for personal injury firms — every high-value case captured, qualified and routed the moment it calls, 24/7.
Why it matters
One signed case can outweigh a year of answering fees.
Personal injury runs on contingency — every qualified case you sign is real revenue, and every missed call is a case that walks to the next firm on the results page.
The opportunity
Injured callers hire the firm that answers first.
Nobody schedules an accident. The call comes from a hospital bed, a roadside, or a kitchen table the day after — often at night, on a weekend, or while your attorneys are in depositions. A person in pain and worried about money rarely leaves a voicemail. They hang up and dial the next firm.
ACC Solutions answers in your firm's name with trained intake specialists who treat frightened callers with patience, run your new-case intake to the letter, capture the facts that decide whether a case qualifies, and escalate genuine emergencies to your on-call attorney within minutes.
Your firm stops leaking cases to voicemail and to competitors, your attorneys stay on billable work, and every injured caller reaches a calm, professional voice at the exact moment they decide who to trust.
How we help
Case intake built for personal injury.
From the first ring to a qualified, conflict-checked case file in your inbox, we handle PI callers the way your best paralegal would.
24/7 live answering
Every call answered by a real agent — nights, weekends and holidays included.
New-case intake
Accident date, injuries, treatment, insurance and police-report details captured to your script.
Case qualification
We screen callers against your criteria so attorneys spend time only on cases worth pursuing.
Conflict-check questions
Defendant and party names gathered up front so you can clear conflicts before calling back.
Urgent escalation
Qualifying, time-sensitive matters routed to your on-call attorney by phone or text in minutes.
Bilingual support
English and Spanish-speaking agents so no injured caller is turned away.
Where it counts
The details that decide whether a case is worth signing.
A personal injury caller is also, quietly, an intake interview. The difference between a lead and a signed case is whether the right questions were asked while the caller was still on the line. Our agents work from your script to capture exactly what your attorneys need to evaluate a matter before they ever pick up the phone.
- The facts of the incident — date, location, how it happened, and who else was involved.
- Injuries and treatment — what was hurt, whether they went to a hospital, and whether treatment is ongoing.
- Insurance and liability — carriers, adjusters already involved, and whether a police or incident report exists.
- Statute-of-limitations flags — when the incident occurred, so time-sensitive matters are surfaced immediately, not days later.
- Conflict-check details — the party names you need to clear the matter before any commitment.
Every call is answered live, 24/7, in English or Spanish, and the completed intake reaches your firm over secure channels the moment the caller hangs up.
After hours is prime time
The 2 a.m. call is the one you can't afford to miss.
Accidents and arrests don't keep office hours, and the highest-value PI calls routinely land after yours close. When a caller reaches voicemail at night, they don't wait until morning — they keep searching. That single unanswered call can be a six-figure case handed to the firm down the street.
We become your after-hours and overflow front desk. Forward your line full-time, only when your office is closed, or only when every line is busy — the caller always reaches a live, professional agent who represents your firm exactly as you would.
- Nights, weekends and holidays covered by live U.S.-based agents
- Genuine emergencies escalated to your on-call attorney per your rules
- Complete, qualified intake waiting in your inbox before you arrive
How it works
Live in a day, not a month.
Build your intake script
We tailor your greeting, case-qualification questions and escalation rules to your firm.
Forward your line
Point your number to us — full-time, after hours, or overflow only.
Go live
Every caller reaches a trained agent and a qualified intake lands in your inbox instantly.
Pairs well with
More ways we support law firms.
Questions
Personal injury intake, explained.
Yes. We screen every caller against the criteria you define — injury type, treatment, liability, timing — so your attorneys spend their time only on cases worth pursuing, and unqualified callers are still handled professionally.
We work from your intake script to record the date and circumstances of the incident, injuries and treatment, insurance carriers, whether a police or incident report exists, and any party names needed for a conflict check.
Qualifying, time-sensitive matters follow your escalation rules and reach your on-call attorney by phone or text within minutes, day or night.
Yes. Our agents are trained to handle sensitive matters with discretion, and every intake is delivered to your firm over secure, access-controlled channels.
Yes. We answer 24/7, including nights, weekends and holidays — the hours when many of the highest-value personal injury calls come in.
No. You keep your existing number and forward your line to us whenever you want coverage — full-time, after hours, or only when your line is busy.
Get started
Never lose another case to voicemail.
Custom plans, no long-term contracts, and live intake in as little as 24 hours. Every injured caller reaches a professional who represents your firm.