ACC SOLUTIONS SINCE
1993

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Answering Services

After-Hours Answering Never miss calls when you're closed. Virtual Receptionist A professional front desk for callers. Overflow Call Handling Backup when your lines are full. Call Center Support Customer service that represents you.

Capture & Route

Lead Intake & Qualification Capture, qualify and route more leads. Appointment Scheduling Book, confirm and manage appointments. Dispatch & Escalation Urgent calls reach the right person fast. Industry-Specific Solutions Tailored call handling for your field. How It Works See how we handle every call.

Features & Add-ons

Bilingual (EN / ES) Agents Custom Call Scripts Call Recording & QA CRM & Calendar Sync SMS + Email Delivery 24 / 7 / 365 Coverage

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Not sure what you need?

We'll build a custom plan around how your business takes calls — no long-term contract.

BUILD YOUR PLAN Prefer to talk? (800) 756-6872

Healthcare & Professional

Healthcare HIPAA-ready handling & patient support. Legal Client intake & attorney screening. Financial Services Account inquiries & secure messaging. Insurance First-notice-of-loss & policy calls.

Home, Auto & Field

Home Services Emergency dispatch & scheduling, 24/7. Real Estate Lead capture & after-hours inquiries. Automotive Service booking & roadside intake. Property Management Tenant requests & maintenance calls.

Commerce & Community

E-Commerce Order support, returns & 24/7 service. Retail & Hospitality Reservations & customer questions. Nonprofits Donor lines & volunteer coordination. Funeral Homes Compassionate 24/7 first-call response.

Get started

Not sure what you need?

We'll build a custom plan around how your business takes calls — no long-term contract.

BUILD YOUR PLAN Prefer to talk? (800) 756-6872

Learn

Blog Insights on answering & customer care. Guides & Playbooks Set up call coverage the right way. Webinars Live sessions & recordings. Podcast Conversations on calls & customer growth. Events Where to meet the ACC team. Glossary Call-center terms, explained.

Proof & Tools

Case Studies How businesses grow with ACC. Customer Stories Results in our clients' words. ROI Calculator See what a missed call costs you. Pricing Plans that scale with your volume.

Support

Help Center Docs & how-to articles. FAQ Answers to common questions. Onboarding Guide Live in as little as 24 hours. Contact Support Reach a real person, any time.

Get started

Not sure what you need?

We'll build a custom plan around how your business takes calls — no long-term contract.

BUILD YOUR PLAN Prefer to talk? (800) 756-6872

Company

Our Story Serving businesses since 1993. Why ACC Solutions What sets our agents apart. Leadership The team behind the service. Careers Join a U.S.-based team.

Trust & Compliance

Security & Data Protection How we safeguard your callers. HIPAA Compliance Built for healthcare from day one. Quality Monitoring Continuous coaching & scoring. Certifications Standards we're held to.

Connect

Contact Us Talk to our team today. Locations Where our centers operate. Partners Refer or resell ACC. Press & Media News and brand assets.

Get started

Not sure what you need?

We'll build a custom plan around how your business takes calls — no long-term contract.

BUILD YOUR PLAN Prefer to talk? (800) 756-6872

Press & Media

News from ACC Solutions.

Announcements, milestones and coverage — plus everything the press needs to tell our story accurately.

Business team collaborating in an office

Jan 2026 · In the News

ACC featured in Connections Magazine: An Upgrade Journey Into New Opportunities

Connections Magazine profiled ACC in a feature by Laura LaLuzerne, detailing how the company modernized its call-processing platform to expand capabilities for its 100% US-based remote team. Founded in 1993, ACC serves clients nationwide with agents across five states. Read the full feature at Connections Magazine →

Press releases

Nov 2025 In the News

ACC case study in Amtelco's resource library: The Journey to Genesis

Oct 2025 Membership

ACC is a member of the Greater Reading Chamber Alliance

In the news

Where ACC has been mentioned and featured.

ACC: An Upgrade Journey Into New Opportunities — Connections Magazine

American Communications Center: The Journey to Genesis — Amtelco

Media kit

Everything you need to cover ACC accurately.

Logo pack .ZIP Brand guidelines PDF Company fact sheet PDF Leadership headshots .ZIP

Media contact

For interviews, quotes or media inquiries, reach our press team.

[email protected]

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We're here to help.

Reach our press team for quotes, data, interviews or fact-checking.

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