Why your Pest Control Company needs a Virtual Receptionist

If you are a pest control company then you understand that springs and summer are a busy time of year for you. That is not to say you aren’t busy during fall and winter though. However, spring will be here before we know it and that means all the bugs will be back around and people will want to make sure that they are not intruding on their houses.
Therefore, it’s important for your phones to need to be answered in a professional and timely manner. When your current customers or potential customers are calling you to want to have the confidence that your business is in good hands to instill that confidence that they will be taken care of properly.

We at American Communications say “A missed call, is a missed opportunity” If you are unable to answer your phones because you are out in the field, or because you can only take one call at a time, and it goes to voicemail you are potentially missing out on business. People like to talk with people and feel assured that they will be taken care of when they call. If someone gets a voicemail it is more likely they will just hang up and call the next company in line.

So, let’s see how our Virtual Receptionist Service can help your business capture more leads for you and take care of your existing clientele.

Lead Capture

If you are a small business owner, you need to capture any and all potential leads. With a virtual receptionist service, we can do that for you. Every call that we answer is documented whether they leave a message or not. This ensures you have any information for future follow up. Also, we offer a service to put that data in your CRM for you! Rest assured that it will be documented in our system as well as yours.

All calls are answered

You know what it’s like being out in the field, being in a meeting and you can’t answer the phone, or what do you do if you are already on the phone? You can only answer one call at a time. Using a virtual receptionist service, we can answer multiple calls at a time, and every time they are reaching a live, professional voice. Having this human interaction is something that a voicemail can never do.

Scheduling service

Don’t have time to handle all your appointment scheduling? We can do that too! If we know the times you are available and have access to your calendar, we can schedule your appointments for you.

Appointment confirmation or reminder calls

We understand that your time is valuable, and therefore you need to make sure that some of your clients need to be home when they are receiving service. We can call and remind someone of their upcoming appointment and if that time they need to reschedule we can do that as well. That way you aren’t showing up for an appointment that canceled.

Closing Thoughts

Our virtual receptionist service allows you to capture leads, cut costs as you don’t have to pay someone to sit in your office waiting for the phone to ring and you can actually extend your office hours by using our service since we are available 24/7/365. Contact us today to get started.