5 Ways Virtual Receptionists Can Improve Your Remote Workforce

Due to the ongoing coronavirus pandemic remote work is now more popular than ever. As many businesses have shifted to working remotely either entirely or for select workers, it’s lead to a lot of discussion whether or not this is the new norm. Whether or not you’re working remotely now, or are planning to a virtual receptionist is a great addition to your business.

Here are five ways that a virtual receptionist can improve your remote workforce.

Increased Productivity

Working from home can yield a more productive workforce even though there is a reduction in meetings, and management. In fact, a Standford study went into great detail on how employees working from home had fewer missed days, wasn’t as late, and they were more productive.

Adding a virtual receptionist to your team can yield additional productivity improvements by fielding incoming calls and acting as an in-house receptionist. Calls can be sent to the correct employee, or they can simply leave a message and your staff can call them back as necessary. Or, if they need to schedule an appointment most virtual receptionist services will also offer this service.

Since the staff can call back the caller when necessary it allows them to finish the task they were working on. This of course yields a more efficient workforce.

Call Forwarding

Call forwarding makes it easy to act as a gatekeeper. For instance, spam calls can be handled by the virtual receptionist while any critical calls can be sent to the employee who needs to handle it.

The side effect of this is you end up saving money as virtual receptionist services are much less expensive. You save time because one person doesn’t have to man the phone for all callers. Finally, your employees will be happier only having to manage the calls that are applicable to them.

Appointment Scheduling

A virtual office receptionist can handle all appointment scheduling tasks when callers dial in with a request for an appointment. They can serve as a scheduling concierge, organizing appointment times that fit with each team member’s work schedule. In turn, you’ll save countless hours checking in with individual employees about their availability to meet virtually and providing excellent customer service.

Improve Customer Experience

Offering phone service 24/7/365 improves customer experience and helps address their questions. Many times customers are simply met with a voicemail service which can be very frustrating. Meanwhile a virtual receptionist is able to answer questions, provide information, take messages, and forward a call if it fits your criteria.

In other words, a virtual receptionist service is convenient, and provides much better customers service than having callers go to a voicemail box.

Grow Your Business

By having a receptionist on hand to take calls 24/7/365, you’ll never again miss an incoming call. This means more opportunities to do business with new customers, and an increased sense of availability and accessibility for all callers. This, in turn, improves the standing of your brand and improves the level of customer service that you’re offering.