In the call center and answering service world, most people when they think of secure messaging think only doctors and health care professionals need it, however we have had an increase in our professional offices using it, and here’s why. With ACC SecureIT, anyone can use it to send ANY sort of confidential information. This […]
Our Unique Approach To Training Customer Service Agents
As a call center/answering service operations manager we must focus not only on teaching new employees how to maneuver and use the system, but we also have to focus the majority of training on customer service skills. While we do require customer service experience when we are hiring, it is a lot different to be […]
Why We Have An Employee Attendance Line
As the operations manager in a call center I understand the headaches and struggles when an employee calls out unexpectedly. In a perfect world there would be no emergencies, no one would ever get sick and no one would ever have to call out of work, however we don’t live in a perfect world and […]
Working From Home Challenges, Perspective As A Business Owner
Part 1 I recently wrote on the challenges of working from home from the employee’s perspective after polling our staff, so today I thought I would discuss some of the challenges from the company’s perspective. When the idea of working from home came about, we all thought hey this is great we can get employee’s […]
The Challenges Of Working From Home
When the idea of writing an article about the challenges from working at home came up, I thought who better than to ask but my employees since we are 100% virtual and they all work from home. I was waiting for the responses that you would normally think, dogs barking, people talking to you in […]
Our Unique Approach To Employee Motivation
The importance of employee motivation is vital to any business. If you have motivated staff, you have a highly productive staff. The fact that we are in the call center industry means we market our employees, they are our front line to our clients and our client’s callers. Finding ways to motivate employees is always […]