Frequently Asked Questions About Our Call Center Solutions in Berks County, PA and Nation-Wide

We have been in business since 1993.

Yes, not only is our business based in the United States, but all of our receptionists are also based in the United States. Your calls never go overseas.

Yes, we are a HIPAA and Hi-Tech virtual receptionist service, and we offer secure messaging services.

ACC Communications Center Inc. wants to adopt all the latest technology, which is why our agents are 100% remote. This means we offer a level of redundancy that you can’t get with a traditional answering service. If one of our agents loses power due to a snowstorm on the East Coast, our agents on the West Coast can come in and fill the need.

This is what sets us apart from our competition, where if a weather emergency hits their location, your calls might go unanswered due to their employees not being able to get to work.

Yes, all of our plans are custom-built for your business needs. We can change and adjust at any time as you need. Just give us a call or email your account manager, and we will take care of it for you!

Yes, we offer a dedicated voicemail service that can be used in conjunction with or without our live answer service!

ACC Communications Center Inc. provides our services to clients both in the United States and internationally. Our system is also built to adjust information based on the location of your business. That way, our agents can properly address your clients no matter the time!