How A Virtual Receptionist Service Can Help With Overflow Calls.

We have discussed ways in other blogs how a virtual receptionist service can help with calls after hours, weekends and holidays, but what about helping with overflow calls during the day? Here are some ways a virtual receptionist service like ours can help with these.

Client conference calls.

Have you ever been on the phone with a very important client and the other line rings, and you stop to answer it and it’s a solicitor? That can be very frustrating since you just put your other call on hold and now must jump back on and hopefully remember where you left off. Using a virtual receptionist service like ours can help so you don’t have to put your client on hold to answer what potentially be a solicitor calling. We can answer that call for you, and if it’s a solicitor take a message, then we can hold it, fax it or email it so you can get to it when you have taken care of your client.

Potential new client calls.

Using a virtual receptionist for overflow calls can help you not miss a potential new client calling. We all know the importance of talking to a prospective new client when they are calling, but you can only take one call at a time. Using a virtual receptionist service, we can take more than one call at a time, and by using our live, friendly and professional service we can leave the caller knowing that they will receive a call back in a timely manner. We train our agents to be an extension of our client’s business, so we have general information about the company we are servicing, and we can answer questions, and even refer out information that is provided by you!

Disaster recovery.

While we all wish that we could be prepared for every emergency there is, unfortunately, no way we can be. Let’s say you are an apartment complex and you have just had a main water break and the water had to be shut off, we all know what’s going to happen all those residents that live there are going to start calling to find out what is going on. While you can only take one or two calls at a time (depending on how many people work in the office and can answer the phone) we can take a majority of those calls and let your residents know what is going on and even provide them with the e.t.a. so they don’t have to keep calling back.

Office lines are down.

You know how it is, everyone in business is at the mercy of the phone companies, and when they have an issue that means no one can reach you. If you already have your calls set up with them to come to us in an overflow situation, if something happens with the phone lines, that means they will ring over to your virtual receptionist service. No more having to worry about calling the phone company and getting them manually transferred, it will already work for you. Now don’t miss those important calls when the office phone lines go down, because we can take them.

In closing using a virtual receptionist service, can not only help you after hours and on weekends it can help make your life easier during your regular day. It can help reduce the stress of wondering if you have lost a potential client call because you couldn’t answer it while you were on the phone with someone else. Your already existing clients will know that you will be getting back to them because a professional and friendly voice told them you would, and we can also help in times of disaster by referring out information or helping handle those calls if an emergency comes up. If you would like more information on other ways, we can help you use the contact us form here on our website or call us at 1800-756-6872 today.